Rv Wholesalers

The Good: My Camper purchase with RV Wholesalers was fantastic. Especially considering they are in Ohio and I am in Florida. When I received my Camper in Florida there were a few issues that were very quickly resolved. The Bad: My camper was initially located at a camp ground where I had it delivered on October 26th 2020.. It is a Destination Model so needed a place to keep it while I prepared my camp for it. At the campground it was hooked up to city water, sewer, and power. While packing up the camper I was outside while my a member of my family was taking a shower and notice the shower was also draining on to the ground. On April 27th 2021 I had my camper moved to my property where I had no well or water hookups. I filled the fresh water holding tank and to my surprise all the water leaked out. I contacted RV Wholesalers and they had a service provider come to my location and inspect the problem. That was April 28th 2021. The service provider stated it was too big of a job for him to repair and a larger outfit would need to perform the repairs. I contacted RV Wholesalers and informed them of what the service provider said and I had not heard back from them until I sent my 3rd follow-up email threating to take action around Nov 3rd 2021. They found another service provider who I spoke with and began to make arrangements to have them come and inspect my camper. Once I emailed the owner and a few other that I had worked with during the purchase they became very responsive. This part is very important I received an email from RV Wholesalers and they asked me to sign a docusign explaining it was just in case I failed to send some parts back that the factory asked for. The document reads: RVWholesalers is not the warranty provider for your new RV. We also do not control the factory decisions making process on your warranty. We are happy to provide replacement parts on behalf of the factory to you and will submit the invoice for the part to the factory on your behalf. If the factory decides not to reimburse us for ALL or PART of the invoice for the work we have done then you will be responsible for the amount not covered. Any part of the invoice not covered will be charged to your credit card and you will be emailed a receipt and proof of factory denial. Also if you fail to gather and return part, pictures, notes, etc. requested to ensure or enable payment you will be charged the full amount of the invoice. This is pretty scarry. Just imagine you take your new car to the dealer you purchased it from to get warranty repairs completed and they told you this same thing. Would you go back to that dealership? I know this is not a car, but it an expensive purchase and I made my decision to use RV Wholesalers not just base don their price, but based on their feedback specifically regarding warranty. I called a few local RV outfits and they we baffled by this as well. I then had an attorney review the document and I was advised now to sign it. I informed RV Wholesalers of this and this was their response: Me: Signing this document is essentially giving you a blank check. RVW: not at all and if we did we would not have a 4.6 rating on google, 5 star on customer lobby and A+ with the BBB Me: Why are you asking the customer to sign the document? many times customers do not have an issue, it is operator error. Or the part tests good at the factory so again, no issue, just operator error. This document causes the customer to double check things and get permission before getting repairs done. Today it's November 18th 2021 and my camper is still not repaired. It has been 204 days since I opened the warranty issue. The response stated "again, we would love to have helped you, we are not too busy and we love our customers." I'm sorry but this doesn't align with 204 days and no response to any communication until I threaten to call and attorney and start a lemon law case. Up until this experience I would have given them 5 stars.NoNooono

If you want a company that keeps you up to date on the camper, Id advise you to look elsewhere. Weve waited almost two years now and have nothing but trouble. The salesmen NEVER keep you up to date with any information and the owner wont even have the decency to meet with or speak to you when requested. The first camper had to be sent back as it wasnt equipped or wired for an awning (who ever heard Of that?) and the second time we ordered, no one bothered to contact us to inform us that they were still back logged over a year and WERENT EVEN DOING THE FLOOR PLAN THAT WE ORDERED ANYMORE! Worst company, worst sales people, and worst business that weve ever dealt with. If you want good service or even the thought of trying to buy a camper, RUN to the next dealer and dont waste your time or money. I wish someone would have told us this before we did. HORRIBLE SERVICE, RUDE STAFF, AND ZERO COMMUNICATION.

I put $1000 down on a travel trailer. I had to argue with them to honor the internet advertised price first of all. They ended up emailing me three different prices, invoices, what ever. I couldn't get a complete itemized price list etc... The deal fell through and then when they sent me my $1,000 back, they emailed me some legal document that I did not sign, so they put a stop payment on the $1,000

Bad company left a deposit 1000.00 on a trailer that was not even on there lot and decided not to buy from them and they will not refund my money. Sad for a company that claims to be christian with christian principles and preaches how other dealers rip you off and then they do it Thank you Blake and his sale manger for ripping me off DO NOT BUY A TRAILER FROM THIS COMPANY

Purchased a 2019 puma fifth wheel, 257ress. Received a great price, pleased with service dept, also parts dept. sales person extremely helpful when getting price and information. Will always return to make another purchase.

We report to the dealer that we bought the RV from the day we received it that there was a soft spot in the floor. I'm 500 miles away from the dealer, and they didn't want to help me fix it. They told me that if I could bring it back they would work on it, but I would have to pay for it. All that I would like now is someone from Forest River to call me, so maybe they can help me do it myself. I have the VIN #, I just need to have the under body floor plan, so I can see what the problem is.

Formerly Durnell RV. Sales tactics are manipulation, intimidation, and deception. If you are in the market for a RV I recommend going somewhere else, because emails sent to you mysteriously disappear from your inbox. Especially, if they were sent from Josh Durnell. Another sales tactic of their business is not letting you look at the deal sheet without first giving them a credit card number.

The owner of Wholesale RV is just as bad as the saleman Case one the saleman sent me a contract to sign and the warranty wasn't included in the contract that he email me .So I called him and ask why wasn't the warranty disclose in the contract . he stated I will have (Kelly finance person) to send you a new contract with the warranty info attach ,but go ahead and sign the contract I sent and I sign it (Red flag doing this cost me a $1000) the new contract had a higher price then what we had previously agreed own and of the will not refund my money

We relocated from Alaska In 2016 and purchased a 2017 Columbus 5th wheel through their internet Sales that my significant other was picking up on the way to Southeast Texas. The dealership was supposed to insure all purchased options were installed and functional before leaving the dealership. We my significant other arrived in southeast Texas we had planned to live in it at an RV park for three years. We had nothing but problems from the auto leveler not leveling the trailer and hydraulic fluid leaking. I could go on and about all the problems we found, but after contacting RV Wholesalers On numerous occasions that couldnt even find anyone in our area to work on it and they shipped some items that I had to install myself. They washed their hands of us as soon as the unit left the dealership.

Hydraulic jacks wouldn’t hold level. Smelled of sewer, but Bob had no idea what it could be! The vent pipe pipe had been damaged with *** during installation of components. Windows all leaked, replaced all but one, but the warranty is expired now

Me and my wife purchased our first RV from RV Wholesalers in July of last year. We have had nothing but great experiences with the company.

When a seller pitches Jesus with his sales tactics, watch out. You will likely get burnt. He's using religion to induce you to trust him.